Contact information

We'd love to hear from you. For questions about products, orders, shipping, returns, refunds, or general information, please contact our customer care team.

Customer Support

Email:
hello@marlowe-and-co.com

Email is the best way to contact us and allows our team to review your order information and provide the most accurate assistance possible.

If your question relates to an existing order, please include your order number whenever possible.

What We Can Help With

Our customer care team can assist with questions relating to:

• Order status;
• Shipping and tracking;
• Delivery issues;
• Returns and refunds;
• Damaged or incorrect products;
• Product information;
• Size, color, or product questions;
• Order changes or cancellations where still possible;
• General questions about Marlowe & Co.

Support Hours

Monday – Friday
Excluding applicable public holidays.

Our typical response time is within 1–2 business days.

During weekends, public holidays, promotional periods, or unusually busy periods, responses may occasionally take a little longer.

Order Support

For the fastest assistance with an existing order, please include the following information in your email where applicable:

• Your full name;
• Your order number;
• The email address used when placing the order;
• A brief description of your question or issue;
• Photographs where relevant, such as for damaged or incorrect products.

Providing this information helps us locate your order and assist you more efficiently.

Returns & Refunds

If you would like to request a return, exchange, replacement, or refund, please contact us at hello@marlowe-and-co.com before sending anything back.

Return eligibility and instructions are explained in our Return & Refund Policy.

Please do not send products to our registered company address unless our customer care team has specifically instructed you to do so.

Depending on the product and fulfillment location, the appropriate return address may be different from our registered office or the address shown on the original parcel.

Shipping & Tracking

For questions about delivery times, tracking, missing parcels, or shipping destinations, please review our Shipping Policy or contact us directly.

If your tracking shows a parcel as delivered but you cannot locate it, please include your order number and tracking information when contacting us.

Company Information

Marlowe & Co
A brand operated by Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Company No. 10704666

Website:
http://marlowe-and-co.com/

Customer Care Email:
hello@marlowe-and-co.com

Registered Address Notice

The address above is the registered business address of Digital Edamon Ltd.

It is not necessarily a customer return address or product warehouse. Marlowe & Co may use different fulfillment and return facilities depending on the product and destination.

Please contact our customer care team before sending any return so we can provide the correct instructions.

Website

Our official website is:

http://marlowe-and-co.com/

If you encounter a website issue, payment issue, or believe that another website is improperly representing itself as Marlowe & Co, please contact us at hello@marlowe-and-co.com .

Privacy & Personal Information

When you contact us, we may use the information you provide to locate your order, respond to your request, investigate an issue, or provide customer support.

For more information about how we handle personal information, please review our Privacy Policy.

Contact Us

If you need help, please contact:

Marlowe & Co Customer Care
Email: hello@marlowe-and-co.com
Website: marlowe-and-co.com

We aim to respond within 1–2 business days.