Privacy policy

Last updated: September 2026

Marlowe & Co, operated by Digital Edamon Ltd ("Marlowe & Co", "we", "us", or "our"), operates the website marlowe-and-co.com (the "Website"), together with related content, features, products, tools, communications, and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit or use our Website, place an order, communicate with us, subscribe to marketing, or otherwise interact with the Services.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be handled as described below.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will govern to the extent of that conflict.

1. Who We Are

The Website is operated by:

Marlowe & Co
A brand operated by Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Company No. 10704666
Email: hello@marlowe-and-co.com
Website: http://marlowe-and-co.com/

2. Information We Collect

Depending on how you interact with Marlowe & Co, we may collect or process the following categories of personal information.

Contact Information

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Other delivery or contact information you provide.

Order & Transaction Information

• Products viewed or purchased;
• Cart and checkout information;
• Order history;
• Returns, exchanges, replacements, and refunds;
• Discounts or promotional offers used;
• Shipping and tracking information;
• Transaction dates and amounts.

Payment Information

When you make a purchase, payment information may be collected and processed by Shopify and/or third-party payment providers.

Depending on the payment method, this may include:

• Payment card details;
• Billing details;
• Payment authorization information;
• Transaction identifiers;
• Payment confirmations;
• Fraud-prevention information.

We generally do not directly store complete payment card numbers on our own systems.

Account Information

If customer accounts are available and you create one, we may process:

• Your account name;
• Email address;
• Password or authentication information;
• Saved addresses;
• Preferences and settings;
• Order history.

Customer Service Communications

When you contact us, we may collect information contained in your communication, including:

• Your name and contact details;
• Your order number;
• Your message;
• Photographs or videos you send us;
• Information relating to returns, shipping, products, or complaints;
• Records of our communications with you.

Device & Usage Information

When you use the Website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language settings;
• Approximate location derived from IP address;
• Pages viewed;
• Links clicked;
• Referring URLs;
• Session and interaction information;
• Cookie and similar technology identifiers.

3. Where We Collect Information From

We may collect personal information from several sources.

• Directly from you — for example when you place an order, create an account, subscribe to marketing, submit a form, or contact us.
• Automatically from your device — through cookies, pixels, tags, log files, and similar technologies.
• From Shopify — in connection with operating our online store and processing customer interactions.
• From payment providers — such as payment authorization, transaction, fraud-prevention, and payment status information.
• From fulfillment and shipping partners — including tracking, delivery, return, and shipment-status information.
• From analytics, advertising, and marketing partners — where permitted by applicable law and your privacy choices.

4. How We Use Your Personal Information

We may use personal information for the following purposes:

• Process and fulfill orders;
• Process payments and payment confirmations;
• Arrange shipping and delivery;
• Provide tracking information;
• Handle returns, refunds, exchanges, and replacements;
• Provide customer support;
• Respond to questions, complaints, and requests;
• Create and manage customer accounts;
• Remember preferences and shopping choices;
• Operate and improve our Website;
• Analyze Website performance and customer interactions;
• Personalize content and shopping experiences;
• Detect, prevent, and investigate fraud or abuse;
• Protect our Website, customers, and business;
• Send transactional communications;
• Send marketing communications where permitted;
• Measure and improve advertising performance;
• Show relevant advertising where permitted;
• Comply with legal, tax, accounting, and regulatory obligations;
• Establish, exercise, or defend legal claims.

5. Legal Bases for Processing

Where UK GDPR, EU GDPR, or similar data-protection laws apply, we may process personal information on one or more of the following legal bases:

• Contract — where processing is necessary to fulfill an order or provide Services you requested.
• Legitimate interests — for example to operate our business, prevent fraud, improve our Services, provide customer support, and protect our rights, where those interests are not overridden by your rights.
• Consent — where required, including certain marketing, advertising, or cookie activities.
• Legal obligation — where processing is necessary to comply with applicable laws or regulatory requirements.

6. How We Share Personal Information

We may share personal information with trusted service providers and business partners where necessary to operate our business and provide the Services.

These may include:

• Shopify — ecommerce platform and hosting;
• Payment processors — payment authorization and processing;
• Fraud-prevention providers;
• Shipping carriers;
• Warehouses and fulfillment providers;
• Customer-service providers;
• Email and communication providers;
• Analytics providers;
• Advertising and marketing platforms;
• IT, security, hosting, and technical service providers;
• Professional advisers, such as accountants, lawyers, or auditors where appropriate.

We may also disclose information:

• Where required by law;
• In response to valid legal or regulatory requests;
• To enforce our agreements or policies;
• To prevent fraud, abuse, or security incidents;
• To protect our legal rights or the rights of others;
• In connection with a business sale, merger, acquisition, restructuring, financing, or similar transaction.

We do not sell personal information for money.

7. Shopify

Our Website is powered by Shopify.

Shopify collects and processes personal information in order to provide and improve its ecommerce platform and related services.

Information you provide through our Website may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside your place of residence.

For more information about Shopify's privacy practices, you can review the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

8. Cookies & Similar Technologies

Our Website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential Website functions;
• Keep items in your shopping cart;
• Remember preferences;
• Authenticate users;
• Prevent fraud and protect Website security;
• Understand how visitors use the Website;
• Measure Website and advertising performance;
• Personalize content;
• Provide and measure marketing or advertising where permitted.

Depending on your location, non-essential cookies may only be used after you provide consent.

Where available, you can manage your preferences through our cookie-consent tools or your browser settings.

9. Analytics

We may use analytics technologies to understand how users interact with our Website and to improve performance, usability, marketing, and customer experience.

Analytics providers may collect information such as device identifiers, IP addresses, browsing behavior, page interactions, and conversion activity, subject to applicable privacy settings and consent requirements.

10. Advertising & Marketing Platforms

Where permitted by law and your privacy choices, we may work with advertising and marketing platforms to:

• Measure advertising effectiveness;
• Understand whether an advertisement resulted in a purchase;
• Build or analyze audiences;
• Show advertising that may be more relevant to your interests;
• Prevent duplicate or irrelevant advertising.

These platforms may use cookies, pixels, hashed customer information, device identifiers, or similar technologies, subject to applicable law.

11. Marketing Communications

Where permitted, we may send you promotional emails or other marketing communications relating to Marlowe & Co products, promotions, offers, or news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

Opting out of marketing does not prevent us from sending non-promotional communications relating to:

• Your orders;
• Payments;
• Shipping;
• Returns or refunds;
• Account security;
• Customer-service requests;
• Other transactional matters.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security method is completely secure.

We therefore cannot guarantee absolute security.

Please do not send sensitive financial information, passwords, or complete payment card details through ordinary email.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• Whether you maintain a customer account;
• Whether we need information to complete an order;
• Customer-service requirements;
• Legal, accounting, and tax obligations;
• Fraud prevention;
• Chargeback or dispute-management periods;
• Establishing or defending legal claims.

When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.

14. International Data Transfers

Marlowe & Co works with service providers that may operate in multiple countries.

As a result, your personal information may be transferred, stored, or processed outside the country where you live, including outside the United Kingdom or European Economic Area.

Where required, we rely on recognized safeguards such as:

• UK adequacy regulations;
• European Commission adequacy decisions;
• Standard Contractual Clauses;
• The UK International Data Transfer Agreement;
• The UK Addendum to the EU Standard Contractual Clauses;
• Other legally recognized transfer mechanisms.

15. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• The right to access personal information we hold about you;
• The right to request correction of inaccurate information;
• The right to request deletion of certain information;
• The right to request restriction of certain processing;
• The right to object to certain processing;
• The right to data portability;
• The right to withdraw consent where processing is based on consent;
• The right to opt out of certain targeted advertising;
• The right to opt out of certain "sale" or "sharing" of information where those concepts apply;
• The right to appeal certain privacy-rights decisions where applicable.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, please contact:

hello@marlowe-and-co.com

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising a privacy right available under applicable law.

16. Global Privacy Control

If you visit our Website using a browser or device that sends a recognized Global Privacy Control ("GPC") signal, we will process that signal as an opt-out request where required by applicable law.

GPC settings generally apply to the browser or device sending the signal.

More information about Global Privacy Control is available at:

globalprivacycontrol.org

17. US State Privacy Rights

Residents of certain US states may have additional privacy rights under applicable state law.

Depending on the state, these may include rights to:

• Know or access personal information;
• Correct personal information;
• Delete personal information;
• Obtain a portable copy of personal information;
• Opt out of targeted advertising;
• Opt out of certain sales or sharing of personal information;
• Opt out of certain profiling activities;
• Appeal a privacy decision.

Where applicable, you may exercise these rights by contacting us using the details provided in this Policy.

18. UK & European Privacy Rights

If UK GDPR or EU GDPR applies to you, you may have rights including:

• Access;
• Rectification;
• Erasure;
• Restriction;
• Data portability;
• Objection;
• Withdrawal of consent.

You may also have the right to complain to the relevant data-protection supervisory authority.

19. Children's Privacy

Our Services are intended for general adult consumers and are not directed toward children.

We do not knowingly collect personal information directly from children below the age at which they can legally consent to the processing of their personal information in their jurisdiction.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and, where appropriate, delete the information.

20. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or data-handling practices of independent third-party websites.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

21. Fraud Prevention & Security

We may process personal information to protect customers, detect suspicious activity, verify transactions, prevent fraud, investigate chargebacks, and protect the integrity of our Website and payment systems.

This may include processing or sharing relevant information such as:

• Order details;
• Transaction identifiers;
• IP addresses;
• Device information;
• Billing and shipping details;
• Payment authorization data;
• Delivery confirmation;
• Customer communications.

22. Business Transfers

If Digital Edamon Ltd or Marlowe & Co is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

23. Automated Decision-Making

Certain service providers may use automated systems to assess transactions for fraud, security, or payment risk.

Where applicable law grants you rights relating to solely automated decisions that produce legal or similarly significant effects, those rights will apply as required.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our Website or Services;
• Our products or business operations;
• Our service providers;
• Our privacy practices;
• Applicable laws or regulatory requirements.

The updated version will be published on this page and the "Last updated" date will be revised.

25. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, please contact:

Marlowe & Co
Operated by Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Company No. 10704666
Email: hello@marlowe-and-co.com
Website: http://marlowe-and-co.com/

When making a privacy request, please provide enough information for us to identify your request and, where necessary, verify your identity.