Shipping policy

Last updated: September 2026

Thank you for shopping with Marlowe & Co. This Shipping Policy explains our order processing times, shipping charges, estimated delivery timeframes, tracking procedures, and what to do if there is an issue with your delivery.

Order Cutoff Time

Orders placed before 5:00 PM UK time (London, GMT/BST) on a business day (Monday–Friday) generally begin processing the same business day.

Orders placed after the cutoff time, on weekends, or on public holidays will generally begin processing on the next business day.

Processing Time

Most orders are processed within 1–3 business days.

Processing time refers to the period required to prepare, verify, pack, and transfer your order to the applicable fulfillment or shipping partner.

Orders are generally not processed on weekends or public holidays.

During periods of unusually high demand, product launches, promotional events, or holidays, processing may take slightly longer than usual.

Shipping Costs

We charge a simple flat shipping rate per order, and shipping is FREE on all orders of $67.00 USD or more, or the equivalent amount in your local currency where applicable.

Country	Flat shipping rate	Free shipping
United States	$4.99 USD	Orders of $67.00 USD and up
Canada	$8.00 CAD	Equivalent of $67.00 USD and up
Australia	$8.00 AUD	Equivalent of $67.00 USD and up
New Zealand	$9.00 NZD	Equivalent of $67.00 USD and up
Mexico	$87.00 MXN	Equivalent of $67.00 USD and up
Ireland	Equivalent of $4.99 USD in EUR	Equivalent of $67.00 USD and up

Prices may be displayed in your local currency using current or periodically updated exchange rates. Converted amounts may be rounded.

The exact shipping charge applicable to your order will always be shown during checkout before you complete payment.

Shipping Destinations

Marlowe & Co currently ships to the following countries:

• United States
• Canada
• Australia
• New Zealand
• Mexico
• Ireland

Available shipping destinations may change from time to time depending on carrier availability, fulfillment capabilities, product restrictions, or other operational considerations.

The destinations currently available for your particular order will be shown during checkout.

Estimated Shipping Time

Our current estimated delivery timeframes are:

• United States – Estimated delivery: 7–10 business days
• Canada – Estimated delivery: 7–10 business days
• Australia – Estimated delivery: 7–10 business days
• New Zealand – Estimated delivery: 7–10 business days
• Mexico – Estimated delivery: 7–10 business days
• Ireland – Estimated delivery: 7–10 business days

Estimated delivery time begins after your order has completed the 1–3 business day processing period and has been handed to the shipping carrier or fulfillment partner.

Delivery timeframes are estimates rather than guarantees unless expressly stated otherwise.

Multiple Shipments

Because Marlowe & Co sells a variety of products, we may use different fulfillment facilities depending on the item, stock availability, and delivery destination.

As a result, products from the same order may occasionally be shipped separately and arrive in more than one parcel.

If your order is split into multiple shipments, you may receive separate tracking information for each parcel.

You will not be charged additional shipping solely because we choose to split your order into multiple shipments.

Order Tracking

Once tracking information becomes available, it may be sent to the email address or contact details provided when placing your order.

Please allow some time after receiving your shipping confirmation for the carrier tracking system to update.

In some cases, tracking may show limited information while a parcel is moving between international, regional, or last-mile shipping partners.

This does not necessarily mean that the parcel has stopped moving.

Shipping & Fulfillment Partners

Marlowe & Co works with third-party manufacturers, warehouses, fulfillment centers, logistics providers, postal services, and commercial shipping carriers.

Depending on the product and destination, an order may be shipped from a different fulfillment location than another Marlowe & Co order.

The address appearing on a parcel or shipping label may therefore belong to a fulfillment partner, carrier facility, or logistics provider rather than our customer service office.

International Shipping

Some Marlowe & Co products may be fulfilled internationally.

International shipments may pass through several logistics providers before being transferred to a local or last-mile carrier for final delivery.

Tracking numbers or carrier names may therefore change during the delivery process.

Where duties, taxes, or import charges apply, their treatment will depend on the destination, product, shipping method, and applicable laws.

Any charges that are collected from you during checkout will be clearly shown before payment.

Shipping Delays

We make reasonable efforts to have orders delivered within the estimated timeframes shown above.

However, shipping delays may occasionally occur because of circumstances outside our reasonable control, including:

• Carrier delays;
• Customs inspections or clearance;
• Weather conditions;
• Natural disasters;
• Local postal disruptions;
• Public holidays;
• High-volume shopping periods;
• Transportation disruptions;
• Governmental restrictions;
• Incorrect or incomplete delivery information;
• Other circumstances outside our reasonable control.

A delay does not automatically mean that a parcel is lost.

If your order is significantly delayed, please contact us at hello@marlowe-and-co.com so we can review the available tracking information.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your:

• Full name;
• Street address;
• Apartment, unit, or building number;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country;
• Telephone number or other delivery details where required.

If you discover an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes will be possible once an order has entered processing or has been transferred to a fulfillment partner or carrier.

Address Changes After Shipping

Once a package has shipped, we may not be able to redirect it or modify the delivery address.

Where available, the local carrier may provide delivery-management or redirection options directly to the recipient.

Additional charges associated with carrier-requested redelivery or address correction may be the customer's responsibility where the original information supplied during checkout was incorrect.

Returned-to-Sender Packages

A parcel may be returned to sender for reasons such as:

• Incorrect or incomplete address information;
• Failed delivery attempts;
• Failure to collect a parcel;
• Refusal of delivery;
• Carrier inability to access the delivery location;
• Other delivery issues.

If an order is returned to sender, please contact us.

Once the parcel has been received and processed by the relevant fulfillment facility, we may be able to arrange a reshipment or refund depending on the circumstances.

Where the return was caused by incorrect information supplied by the customer, additional shipping charges may apply for reshipment, to the extent permitted by applicable law.

Lost Packages

If your package appears to be lost in transit, please contact us at hello@marlowe-and-co.com .

We recommend contacting us within 30 days of the estimated delivery date so that we can investigate while carrier tracking information is still readily available.

We may open an investigation with the applicable fulfillment partner, logistics provider, or carrier.

Depending on the outcome of the investigation and applicable law, an appropriate resolution may include reshipment, replacement, refund, or another reasonable solution.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Around the delivery entrance;
• Mailboxes or parcel lockers;
• With household members;
• With neighbors;
• Reception, concierge, or building management;
• Any safe-place location used by your local carrier.

Carriers may occasionally mark a parcel as delivered shortly before the actual physical handoff, so it may also be helpful to allow a short period for the delivery to appear.

If the package still cannot be located, contact us and we will review the available tracking and delivery information with you.

Damaged Packages

If your package or product arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, we may ask you to provide:

• Your order number;
• Photographs of the damaged product;
• Photographs of the shipping packaging;
• Photographs of any visible damage to the parcel;
• A brief description of the issue.

Where the product is confirmed to have been damaged in transit, we will provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

Missing Items From an Order

If your order contains multiple products but only some of them arrive, please check your shipping confirmation and tracking information first.

Your order may have been divided into multiple shipments.

If all parcels are shown as delivered and an item is still missing, please contact us so we can investigate.

Refunds, Replacements & Shipping Issues

Refunds and replacements relating to damaged, defective, incorrect, lost, or otherwise eligible orders are handled in accordance with our Return & Refund Policy.

Once an approved refund is submitted by our customer care team, it is normally processed by us within 1–2 business days.

After we issue the refund, it may take approximately 5–10 business days for the amount to appear on your original payment method, depending on your bank, card issuer, or payment provider.

We do not charge standard restocking fees.

Order Cancellations

If you wish to cancel an order, please contact us as quickly as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests received before fulfillment begins.

However, once an order has entered processing, been transferred to a fulfillment partner, or shipped, cancellation may no longer be possible.

If cancellation is no longer available, eligible products may still be returned after delivery in accordance with our Return & Refund Policy.

Business Days

For the purposes of this Shipping Policy, "business days" generally means Monday through Friday, excluding applicable public holidays.

Weekends and public holidays are not normally counted when calculating processing or estimated shipping timeframes.

Delivery Estimates

All delivery dates and shipping timeframes shown on our Website, order confirmation, or tracking pages are estimates unless expressly identified as guaranteed.

We cannot guarantee an exact delivery date where the timing is controlled by third-party carriers, customs authorities, logistics providers, or other parties outside our direct control.

Nothing in this section limits any mandatory delivery rights that may apply under consumer protection laws.

Contact Us

If you have questions about shipping, tracking, delivery, a missing package, or another order issue, please contact our customer care team.

Marlowe & Co
Digital Edamon Ltd
10 Coldbath Square
London, EC1R 5HL
United Kingdom
Company No. 10704666
Email: hello@marlowe-and-co.com
Website: http://marlowe-and-co.com/

When contacting us about an existing order, please include your order number whenever possible so we can assist you more quickly.